Madoka Mc Cormick
About Madoka Mc Cormick
Madoka McCormick serves as the Client Support and Operations Manager at Symplicity Corporation, where she has worked since 2021. She has a background in technical client support and holds degrees in International Relations and Information Systems.
Work at Symplicity
Madoka Mc Cormick currently serves as the Client Support and Operations Manager at Symplicity Corporation, a position she has held since 2021 in Brisbane, Queensland, Australia. In this role, she prepares and conducts webinars and training sessions for clients and internal teams, focusing on innovative approaches and core software features. Prior to this, she worked as the Technical Client Support Lead for the APAC region from 2016 to 2021, where she was instrumental in supporting the day-to-day operations of the Australia team and acted as a key liaison between various functional areas of the business.
Background
Madoka Mc Cormick has a strong educational background with degrees from the University of Southern Queensland. She earned a Bachelor of Arts in International Relations and German from 2007 to 2010. Later, she pursued a Graduate Diploma of Business in Information Systems from 2014 to 2015. This combination of education has equipped her with a diverse skill set applicable to her roles in client support and operations management.
Experience at CareerHub
Before her tenure at Symplicity Corporation, Madoka Mc Cormick worked at CareerHub as the Technical Client Support Lead for the APAC region from 2016 to 2021. In this capacity, she was responsible for technical support and played a significant role in client interactions. She transitioned to the role of Client Support and Operations Manager at CareerHub in 2021, where she continues to apply her expertise in managing client support operations.
Technical Skills and Contributions
Madoka Mc Cormick has demonstrated technical proficiency by designing and creating student and employer interfaces for clients and demo sites. She utilized web technologies such as LESS, CSS, HTML, and Bootstrap to enhance user experience. Her contributions in this area reflect her capability to integrate technical skills with client support functions.