Nikola Mircetic
About Nikola Mircetic
Nikola Mircetic is a Product Support Specialist at Symplicity Corporation, where he has worked since 2016. He holds a Master's degree in Public Policy and International Commerce from George Mason University and previously served as a Senior Customer Service Specialist at Optoro.
Work at Symplicity
Nikola Mircetic has been employed at Symplicity Corporation since 2016, serving as a Product Support Specialist, Voice. In this role, he focuses on providing support and enhancing Symplicity's suite of products. His contributions help streamline business processes for higher education, government, and businesses. Symplicity is recognized as a market leader in enterprise technology and information systems management for higher education, serving over 30 million students worldwide.
Previous Experience at Optoro
Prior to joining Symplicity, Nikola Mircetic worked at Optoro as a Senior Customer Service Specialist from 2015 to 2016. His role in Washington, District of Columbia, involved providing customer support and service solutions. This experience contributed to his skills in customer relations and service management.
Education and Expertise
Nikola Mircetic holds a Master's degree in Public Policy and International Commerce from George Mason University, which he completed from 2013 to 2015. He also earned a Bachelor's degree from the same institution, studying from 2005 to 2009. His educational background provides a strong foundation for his work in product support and service enhancement.
Background
Nikola Mircetic has a professional background that includes significant experience in customer service and product support. His career spans roles that emphasize innovative solutions and services aimed at improving business processes. He has developed expertise in supporting technology solutions in the higher education sector.