Shelby Wentworth
About Shelby Wentworth
Shelby Wentworth is the Manager of Client Support Services at Symplicity Corporation, where she has worked since 2018. She oversees support teams and collaborates with product teams to improve client support operations and resources for the Accommodate and Insight product lines.
Work at Symplicity Corporation
Shelby Wentworth currently serves as the Manager of Client Support Services at Symplicity Corporation, a position held since 2018. In this role, she manages the evaluation and training of support teams to enhance the effectiveness of client support operations for the Accommodate and Insight product lines. Prior to this, she worked as an Implementation Project Manager at Symplicity Corporation from 2014 to 2018, where she focused on project management in a remote capacity.
Education and Expertise
Shelby Wentworth earned a Master of Arts (M.A.) in Counseling Psychology from the University of South Dakota School of Education, completing her studies from 2002 to 2005. She also holds a Bachelor of Science (B.S.) degree in Family and Consumer Sciences/Human Sciences from the University of Minnesota, which she completed from 1995 to 1999. Her educational background supports her expertise in client support and project management.
Background in Residential Life
Before her tenure at Symplicity Corporation, Shelby Wentworth worked at the College of Saint Benedict as the Director of Residential Life from 2005 to 2014. In this role, she was responsible for overseeing residential programs and services, contributing to her skills in management and client relations.
Client Support Operations Management
In her current position, Shelby Wentworth coordinates closely with the product team to prioritize client-reported issues and feature projects for sprint planning. This collaboration ensures timely delivery of solutions and enhancements for the Accommodate and Insight product lines. She has also developed a comprehensive suite of support resources, including video tutorials and system setup guides, to improve client usage of these products.