Anbao Bao
About Anbao Bao
Anbao Bao serves as the Greater China Manager for Customer Quality at Synaptics Incorporated, where he has worked since 2016. He has a strong background in managing customer returns, failure analysis, and quality assurance in the semiconductor industry.
Work at Synaptics
Anbao Bao has been serving as the Greater China Manager for Customer Quality at Synaptics Incorporated since 2016. In this role, he is based in Shanghai and has accumulated eight years of experience. His responsibilities include managing customer Return Merchandise Authorizations (RMAs) through Automated Test Equipment (ATE), bench testing, and failure analysis. He also provides onsite customer factory support and assists with factory visits and audit requests. Anbao plays a crucial role in bridging local customers and suppliers to resolve quality issues within the semiconductor industry.
Previous Experience at Texas Instruments
Prior to his current position at Synaptics, Anbao Bao worked at Texas Instruments for twelve years, from 2004 to 2016. He held the position of Senior Failure Analysis/Customer Quality Engineer in Shanghai City, China. His extensive experience in this role contributed to his expertise in managing customer quality issues and conducting failure analysis. This background has equipped him with the skills necessary to effectively address customer concerns and implement corrective actions.
Education and Expertise
Anbao Bao studied at East China University of Science and Technology, where he achieved a Master of Business Administration (M.B.A.) degree from 2006 to 2009. His education also included a focus on project management during his MBA studies. This academic background has provided him with a solid foundation in business principles and project management, which he applies in his current role in customer quality management.
Customer Quality Management Skills
In his role as Greater China Manager for Customer Quality, Anbao Bao is responsible for driving root cause analysis and implementing corrective actions to address customer quality issues. He supports customer information requests by providing qualification reports and manufacturing details. His extensive experience in managing customer RMAs and conducting failure analysis positions him as a key figure in ensuring customer satisfaction and quality assurance in the semiconductor industry.