Harry Zhu
About Harry Zhu
Harry Zhu is a Sales Account Manager at Synaptics, where he has worked since 2008. He manages key ODM accounts and oversees significant revenue forecasting and control, drawing on his extensive experience in the electronics industry.
Work at Synaptics
Harry Zhu has been employed at Synaptics since 2008, serving as a Sales Account Manager for 16 years in Shanghai. In this role, he oversees the management of key Original Design Manufacturer (ODM) accounts, including major companies such as ASUS Group, Foxconn, Inventec, Lenovo, Flextronics, and Sunrex. His responsibilities include quarterly revenue forecasting and control, with an average revenue of $20 million per quarter. Additionally, he handles the smart TV remote controller business, generating an annual revenue of $2 million.
Previous Experience at Compal Electronics
Before joining Synaptics, Harry Zhu worked at Compal Electronics from 2005 to 2008 as a Buyer in KunShan, China. During his three years at Compal, he managed a key account for Lenovo's notebook business, overseeing a budget of $30 million annually. This experience provided him with a solid foundation in account management and procurement, which he has built upon in his current role.
Education and Expertise
Harry Zhu studied at Chengdu University of Technology from 2001 to 2005, where he earned a bachelor's degree. His educational background has been complemented by various professional training and certifications. He completed business strategists training and certification, as well as professional managers training and certification. Additionally, he holds a certificate from the Kepner-Tregoe problem-solving and decision-making workshop.
Crisis Management and Customer Satisfaction
In his current position, Harry Zhu is responsible for crisis management related to delivery or customer quality issues. He ensures customer satisfaction by addressing and resolving these issues effectively. His role requires coordination with global regions to manage relationships with PC customers, including HP, DELL, Toshiba, and Acer, as well as peripheral customers like Logitech, Sharp, Panasonic, and RIM.