William Flores
About William Flores
William Flores is an IT Support Specialist with extensive experience in managing virtual machines and providing Linux support. He has worked at Synaptics Incorporated since 2019 and previously held positions at CompuCom and Cisco, demonstrating strong skills in conflict resolution and technical guidance.
Work at Synaptics
William Flores has been employed at Synaptics Incorporated as an IT Support Specialist since 2019. In this role, he is responsible for providing technical support and managing IT infrastructure. His work involves building and maintaining multiple virtual machines across various domains, utilizing VMware Horizon for effective virtual machine management. He also provides Linux support as part of his IT responsibilities, ensuring that systems operate smoothly and efficiently.
Previous Experience in IT Support
Before joining Synaptics, William Flores worked at CompuCom as an IT Support Specialist from 2000 to 2016, accumulating 16 years of experience in the field. He then transitioned to Cisco, where he served as an IT Support Engineer from 2016 to 2018. His extensive background in IT support has equipped him with a deep understanding of technical issues and solutions, enhancing his ability to assist users effectively.
Education and Expertise
William Flores holds an Associate's degree in Spanish from Gavilan College. He also earned an Associate of Science degree in Computer Science from Masters Institute. His educational background supports his technical expertise, which includes proficiency in monitoring software such as Observe IT, Pingdom, and ICINGA. This knowledge allows him to effectively monitor and manage IT systems.
Technical Contributions and Skills
In his role, William Flores has been involved in creating white papers that guide users through various IT procedures. He acts as a technical reference for the Cisco Acquisitions team, providing valuable insights and support. His strong skills in conflict resolution, negotiation, and influence facilitate effective collaboration with decision makers, contributing to successful project outcomes. Additionally, he has led and navigated transformational change within a fast-paced organization.