Michael Jones
About Michael Jones
Michael Jones is a Technical Support Manager with extensive experience in client support roles across various technology companies. He has held positions at Syncari, Marketo, Advent Software, Autopilot, and TIBCO Software, demonstrating a strong background in technical support and solutions consulting.
Current Role at Syncari
Michael Jones serves as the Technical Support Manager at Syncari since 2021. In this role, he is responsible for overseeing technical support operations, ensuring customer satisfaction, and managing support team performance. His extensive experience in technical support enables him to effectively address client inquiries and resolve issues efficiently.
Previous Experience at Marketo
Prior to his current position, Michael worked at Marketo from 2011 to 2014. He held the roles of Senior Technical Support Engineer and Technical Lead Support Engineer. During his tenure, he contributed to enhancing customer support processes and improving service delivery.
Career at Advent Software
Michael's career includes significant experience at Advent Software, where he worked in various support roles from 2005 to 2011. His positions included Tier I and Tier II Client Support Representative, Client Support Team Lead, and Senior Compliance Coordinator Support Rep. This diverse experience provided him with a solid foundation in client support and team leadership.
Experience in Technical Support Engineering
Michael has held several positions as a Technical Support Engineer at companies such as TIBCO Software Inc. and Autopilot. At TIBCO, he worked from 2014 to 2017, and at Autopilot, he served from 2017 to 2020. His roles involved troubleshooting technical issues and providing solutions to enhance customer experiences.
Education and Expertise
Michael studied at San Jose State University, where he earned a Bachelor of Science degree in Industrial Technology with a concentration in Electronics and Computer Technology. His educational background supports his expertise in technical support and client relations.