Arthur Gonzales, MBA
About Arthur Gonzales, MBA
Arthur Gonzales, MBA, is a Change Manager with extensive experience in service delivery and vendor management. He currently works as a consultant at HUMANXP and has held various roles in organizations such as EOG Resources and Hewlett Packard Enterprise.
Current Role at SynchroNet
Arthur Gonzales serves as a Change Manager at SynchroNet since 2021. In this role, he focuses on implementing changes across IT and business processes, leveraging his extensive experience in service delivery and vendor management. His responsibilities include stakeholder engagement and relationship management, ensuring effective communication between IT and business stakeholders.
Professional Experience
Arthur Gonzales has over a decade of experience in various roles within the IT sector. He has worked as a Consultant at HUMANXP and EOG Resources since 2021. Prior to that, he was an Independent Consultant for a year. His tenure at Hewlett Packard Enterprise spanned five years as an IT Service Manager and included roles as a Focal Point/Site Host and Consumer Service Analyst. He also worked as an IT Analyst at Shell for seven years.
Education and Expertise
Arthur Gonzales holds a Master of Business Administration (MBA) in Organizational Leadership from the University of Houston-Downtown Marilyn Davies College of Business, which he completed in 2017. He also earned a Bachelor of Science in Interdisciplinary Studies with a focus on Business/Corporate Communications from the University of Houston-Downtown in 2014. His educational background supports his proficiency in the ITIL framework and his ability to transform ambiguities into actionable solutions.
Skills and Competencies
Arthur Gonzales possesses strong skills in stakeholder engagement and relationship management. He is proficient in customer service, quality assurance, and operational support. His expertise in the ITIL framework enhances his capabilities in IT service management, allowing him to effectively communicate between IT and business stakeholders.