Josh Fricovsky
About Josh Fricovsky
Josh Fricovsky is a Managed Services Operations Manager with extensive experience in IT support and management roles across various organizations, including Hitachi Data Systems and Comcast Business. He holds a Bachelor's degree in Computer Information Systems and a Master's degree in Information Technology Management, and he has a strong interest in technology and 3D printing.
Work at SynchroNet
Josh Fricovsky has been serving as the Managed Services Operations Manager at SynchroNet since 2021. In this role, he oversees operations related to managed services, ensuring efficient delivery and support for clients. His responsibilities include managing teams and implementing strategies to enhance service quality.
Previous Experience in Managed Services
Prior to his current position, Josh worked at Comcast Business as a Senior Engineering Supervisor in the Enterprise Activation Center from 2019 to 2020. He also held the role of Supervisor for Enterprise Managed Services at Comcast Business from 2017 to 2019. His experience in these positions contributed to his expertise in managing service operations.
Education and Expertise
Josh Fricovsky earned a Bachelor's degree in Computer Information Systems from Colorado State University-Pueblo, where he studied from 2009 to 2013. He furthered his education by obtaining a Master's degree in Information Technology Management from Colorado State University-Global Campus, completing his studies from 2015 to 2017. His educational background supports his technical and managerial skills in the IT field.
Background in IT Support
Josh has a solid foundation in IT support, having worked at Hitachi Data Systems in various roles, including Associate IT Support Engineer and Supervisor IT Support Manager. His experience spans from 2014 to 2016, where he developed skills in technical support and team leadership. Additionally, he served as a Computer Technician for Fountain Fort Carson School District 8 in 2013.
Leadership and Initiatives
During his tenure at DISH Network, Josh led the creation and implementation of an AIOps team and system to support over 100 applications within the AWS environment. He has demonstrated effective leadership skills, achieving one of the largest positive attrition ratios in his organization. His role often involves handling executive escalations and communications.