Nick Richards
About Nick Richards
Nick Richards serves as the Customer Experience General Manager at SynchroNet, a position he has held since 2021. He has a diverse background in customer experience and technology, having worked in various roles at companies such as Aspen Technology Group, Speech-Soft, eLoyalty, and Verint.
Current Role at SynchroNet
Nick Richards serves as the Customer Experience General Manager at SynchroNet. He has held this position since 2021, contributing to the company's focus on enhancing customer interactions and satisfaction. His role involves overseeing customer experience strategies and ensuring alignment with organizational goals.
Previous Experience in Customer Experience and Technology
Before joining SynchroNet, Nick Richards accumulated extensive experience in customer experience and technology roles. He worked at Verint as an Account Executive from 2018 to 2020, where he focused on client relationships and sales strategies. Prior to that, he served as a Product Sales Specialist at Presidio from 2015 to 2018, and as a Contact Center and VoIP Consultant at eLoyalty from 2008 to 2011.
Early Career and Education
Nick Richards began his career in technology as a Network Technician at Angelo State University from 2004 to 2008. He also completed an internship in Information Technology at Shannon Medical Center in 2007. He studied Management Information Systems at Angelo State University, earning a Bachelor of Business Administration (BBA) degree from 2004 to 2007.
Consulting Experience
Nick Richards has a background in consulting, having worked as a Senior Consultant at Speech-Soft from 2011 to 2012. Additionally, he held a position as a Partner at Aspen Technology Group, Inc. for six months in 2020, where he contributed to strategic initiatives in the Dallas/Fort Worth Area.