Alyssa Egly
About Alyssa Egly
Alyssa Egly is a Technical Support Engineer III at Syncro, where she has worked since 2024, following her role as Technical Support Representative II starting in 2023. She has a background in client support and holds a Bachelor of Arts in History from Southern Virginia University.
Work at Syncro
Alyssa Egly has been employed at Syncro since 2022, initially serving as a Technical Support Representative. In this role, she provided assistance to clients, addressing their technical inquiries and issues. In 2024, she advanced to the position of Technical Support Engineer III, where she continues to work remotely. Her responsibilities include troubleshooting complex technical problems and collaborating with other team members to enhance customer satisfaction.
Previous Experience in Technical Support
Before joining Syncro, Alyssa Egly worked at i3-Software & Services from 2019 to 2022. She held the position of Client Support Analyst for three years, where she was responsible for supporting clients and resolving their technical issues. Additionally, she served as a Tier 2 Support Analyst at the same company for six months in 2021, further developing her technical support skills. Her earlier roles include working as a Support Hero at BambooHR and as a Licensing Coordinator at Protection 1 Security Solutions.
Education and Expertise
Alyssa Egly earned a Bachelor of Arts (B.A.) in History from Southern Virginia University, where she studied from 2008 to 2012. This educational background has provided her with critical thinking and analytical skills, which are essential in her technical support roles. Her expertise in customer service and technical troubleshooting has been honed through her various positions in the tech industry.
Career Timeline
Alyssa Egly's career began after her graduation in 2012. She worked as a Licensing Coordinator at Protection 1 Security Solutions from 2014 to 2016. Following this, she joined BambooHR as a Support Hero from 2016 to 2019. She transitioned to i3-Software & Services, where she worked as a Client Support Analyst from 2019 to 2022 and as a Tier 2 Support Analyst for six months in 2021. In 2022, she began her tenure at Syncro, progressing to Technical Support Engineer III by 2024.