Canden Hicks
About Canden Hicks
Canden Hicks is a Customer and Community Manager with extensive experience in event management and community engagement. Currently working at Syncro, Hicks has previously held roles at SolarWinds MSP and The ASCII Group, overseeing numerous professional functions and community initiatives.
Work at Syncro
Canden Hicks serves as the Customer and Community Manager at Syncro, a position held since 2021. In this role, Hicks focuses on enhancing customer engagement and fostering community relations. The responsibilities include managing customer interactions and developing community initiatives that align with Syncro's objectives. The position is remote, allowing for flexibility in managing community outreach and customer support.
Previous Experience at SolarWinds MSP
Prior to joining Syncro, Canden Hicks worked at SolarWinds MSP as a Global Event Specialist from 2014 to 2018. During this four-year tenure in the Raleigh-Durham, North Carolina Area, Hicks orchestrated nearly 350 professional functions and engagements. This experience contributed to a strong foundation in event management and community engagement.
Role at The ASCII Group
Canden Hicks held the position of Senior Community and Event Manager at The ASCII Group from 2019 to 2020. This role was conducted remotely and involved overseeing community initiatives and event management. Hicks's responsibilities included maintaining a strong presence in both internal and external community activities, further enhancing skills in community engagement.
Education and Expertise
Canden Hicks has completed CompTIA’s channel management certificate, which signifies expertise in channel management practices. Hicks is also proficient in various tools essential for community management and event coordination, including Marketo, Salesforce, Confluence, Asana, and Slack. This technical knowledge supports effective communication and project management in current and previous roles.
Professional Background
Canden Hicks has an extensive background in community and event management, with a career spanning over eight years. This experience includes significant roles in both corporate and remote settings, allowing for a diverse skill set in managing professional engagements and community initiatives. Hicks's career reflects a commitment to fostering community relations and enhancing customer experiences.