John Keagilenyane
About John Keagilenyane
John Keagilenyane is a Technical Customer Support Representative with extensive experience in IT support roles across various companies in South Africa. He has a strong background in technical support, network diagnostics, and customer service, having worked for organizations such as Amazon Web Services and MTN South Africa.
Work at SyncroMSP
John Keagilenyane has been employed at SyncroMSP as a Technical Customer Support Representative since 2021. In this role, he utilizes his extensive technical knowledge and customer service skills to assist clients with their inquiries and technical issues. His responsibilities include troubleshooting and resolving customer problems, ensuring a high level of satisfaction, and collaborating with other teams to enhance service delivery.
Previous Experience in Technical Support
Before joining SyncroMSP, John Keagilenyane held several technical support positions. He worked at Amazon Web Services as a Technical Customer Support Associate from 2017 to 2021. Prior to that, he served as a Desktop Support Engineer at MTN South Africa for six months in 2016 and as a Support Technician at Standard Bank Group for two months in the same year. His experience spans various sectors, contributing to his expertise in customer support.
Education and Expertise
John Keagilenyane completed his high school education at Kgothalang Senior Secondary, where he studied History from 2006 to 2011. He furthered his education at Sci-Bono ICT Academy, earning certificates in Information Technology from 2013 to 2015. His educational background, combined with his practical experience, has equipped him with strong analytical skills and a solid understanding of network diagnostics, Cisco IOS, and Windows operating systems.
Background in ICT
John Keagilenyane began his career in the ICT field at the West Rand District Municipality, where he worked as an ICT Technician for five months in 2015. This initial experience laid the foundation for his subsequent roles in technical support and customer service. His journey through various organizations has allowed him to develop a structured work ethic and a commitment to exceeding service expectations.