Katakyie Ofori
About Katakyie Ofori
Katakyie Ofori is a Technical Support Manager with over 16 years of experience in customer service and technical support. He has led teams at Datto, Inc. and currently works at Syncro, emphasizing diversity, inclusion, and innovation in his professional endeavors.
Work at Syncro
Katakyie Ofori has been serving as the Technical Support Manager at Syncro since 2023. In this role, Ofori leads a team that focuses on providing technical support solutions to clients. The position emphasizes the importance of customer service and technical expertise, aligning with Ofori's extensive background in the field.
Previous Experience at Datto, Inc.
Prior to joining Syncro, Ofori worked at Datto, Inc. as a Technical Support Supervisor from 2018 to 2023. Based in Rochester, New York, Ofori managed a team of technical support specialists, delivering solutions to over 500 clients across various industries. This role contributed significantly to Ofori's expertise in technical support and customer service.
Background in Membership Management at YMCA
Ofori's career includes a significant tenure at the YMCA of Greater New York, where they served as Membership Director from 2007 to 2015. In this position, Ofori was responsible for managing membership services and enhancing member engagement, which provided valuable experience in customer relations and management.
Education and Expertise
Ofori holds a Bachelor’s Degree in Business/Managerial Economics from Stony Brook University, where they studied from 2001 to 2004. In addition to formal education, Ofori has obtained multiple certifications in remote management, coaching, and employee development from LinkedIn, further enhancing their professional skill set.
Professional Skills and Values
With over 16 years of experience in customer service, membership management, and technical support, Ofori is proficient in Microsoft Office, social media, and project management. Ofori values diversity, inclusion, and innovation, aiming to integrate these principles into both the workplace and the broader community.