Keandra Brinson
About Keandra Brinson
Keandra Brinson is a Technical Support Representative with experience in technical team management and customer support. She has worked for companies such as Convergys and Kelly, and currently serves at Syncro, while also holding a certification in Microsoft Azure Fundamentals.
Work at Syncro
Keandra Brinson has been employed at Syncro as a Technical Support Representative since 2022. In this role, she provides technical assistance and support to clients, ensuring effective resolution of issues within established service level agreements (SLAs). Her responsibilities include troubleshooting technical problems and assisting users with software and hardware inquiries. Working remotely, she leverages her extensive experience in technical support to enhance customer satisfaction.
Previous Experience at Convergys
Prior to her current position, Keandra Brinson worked at Convergys as a Technical Team Manager from 2014 to 2016. During her tenure in Jacksonville, Florida, she managed a team of technical support representatives, overseeing operations and ensuring high-quality service delivery. This role involved coordinating team activities and implementing strategies to improve performance and customer service outcomes.
Career at Kelly Services
Keandra Brinson served as a Tier 1 Technical Support Chat representative at Kelly Services from 2016 to 2022. In this remote position, she provided support through chat channels, addressing customer inquiries and resolving technical issues. Her experience in this role contributed to her skills in ticket resolution and customer interaction, further enhancing her technical support capabilities.
Education and Certifications
Keandra Brinson studied General Studies at Florida International University from 2013 to 2014. She later pursued technical training at freeCodeCamp, where she completed a Responsive Web Design program in 2022. Additionally, she earned the Microsoft Azure Fundamentals Certification (AZ-900) in April 2022, which demonstrates her knowledge of cloud services and Azure fundamentals.
Technical Skills and Expertise
Keandra Brinson possesses a range of technical skills relevant to her roles in support and management. She is familiar with various SaaS platforms, including Salesforce, SharePoint, and WebEx. Her expertise extends to remote monitoring management, Active Directory, and mobile device management (MDM) solutions such as Jamf. She is also experienced with single sign-on (SSO) technologies like OKTA, which enhances her ability to support diverse technical environments.