Macall Gardner
About Macall Gardner
Macall Gardner serves as the Director of Technical Support at Syncro, where he has worked since 2022. He has a diverse background in technical support and service delivery, with previous roles at Unisys and Datto, Inc., where he demonstrated strong leadership and a commitment to exceeding performance metrics.
Work at Syncro
Macall Gardner serves as the Director of Technical Support at Syncro since 2022. In this role, he is responsible for overseeing the technical support operations and ensuring effective service delivery to partners. His leadership focuses on enhancing support processes and fostering strong relationships with stakeholders.
Previous Experience at Datto, Inc.
Prior to his current position, Macall Gardner held several roles at Datto, Inc. He worked as a Technical Support Supervisor for 10 months in 2016, followed by a position as Technical Support Service Manager from 2016 to 2018. He then advanced to Senior Manager of Service Delivery from 2018 to 2022, where he managed service operations and implemented strategies to improve service quality.
Experience at Unisys
Macall Gardner worked at Unisys as a Supervisor from 2014 to 2016 in the Rochester, New York Area. In this capacity, he was responsible for managing technical support operations and ensuring that team performance met organizational standards.
Education and Expertise
Macall Gardner studied at West Virginia University from 2006 to 2017, completing an extensive educational program over 11 years. His academic background supports his expertise in technical support and service delivery management, contributing to his effective leadership in the field.
Skills in Business Development
Macall Gardner possesses skills in business development and contract negotiations. His experience includes managing cross-functional teams in a global environment and implementing lean practices to achieve corporate goals and objectives.