Shawna Breslin
About Shawna Breslin
Shawna Breslin is a seasoned professional currently serving as the Senior Director of Customer Success at Synctera. With a robust background in customer engagement and strategic growth, she has held various leadership roles at companies such as Ingenico ePayments, Marqeta, and Nielsen over her career spanning more than two decades.
Current Role at Synctera
Shawna Breslin serves as the Senior Director of Customer Success at Synctera since 2024. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and engagement. Her leadership aims to enhance customer satisfaction and drive strategic growth within the organization.
Previous Experience at Marqeta
Prior to her current position, Shawna Breslin held several roles at Marqeta. She served as the Customer Success Director for Strategic Accounts from 2018 to 2020, and later as the Director of Customer Success from 2020 to 2022. In 2022, she was promoted to Senior Director of Customer Success, a position she held until 2023. Additionally, she worked as the Senior Director of Sales for four months in 2023. Her tenure at Marqeta focused on enhancing customer engagement and developing success strategies.
Experience at Ingenico ePayments
Shawna Breslin worked at Ingenico ePayments in various capacities from 2009 to 2018. She began as a Marketing Analyst and progressed to roles such as Merchant Services Manager, Account Manager, and Key Account Manager. Her experience at Ingenico involved managing client relationships and driving customer success initiatives, contributing to her extensive knowledge in the payments industry.
Background in Client Services
Shawna Breslin has a solid foundation in client services, having worked at Nielsen from 2004 to 2008. She started as an Associate Client Service Manager and advanced to Client Services Manager. Her roles involved managing client accounts and ensuring service delivery, which laid the groundwork for her later success in customer success leadership.
Education and Expertise
Shawna Breslin earned a Bachelor of Science degree from Millikin University, where she studied Marketing and Spanish. Her educational background supports her expertise in developing customer success strategies and addressing complex business challenges. She possesses a proven track record of increasing customer engagement and driving strategic growth through cross-functional programs.