Alan Kundel
About Alan Kundel
Alan Kundel is a Product Manager at Syniti, where he has worked since 2021. He specializes in resolving complex technical issues and collaborates with product development teams in Austin, Texas.
Work at Syniti
Alan Kundel has been serving as a Product Manager at Syniti since 2021. In this role, he collaborates closely with product development teams, including Development, Quality Assurance (QA), and Product Management. His responsibilities include managing projects and escalating technical issues when necessary. His work focuses on ensuring that product development aligns with customer needs and technical requirements.
Previous Experience
Before joining Syniti, Alan Kundel worked at 360Science as a Customer Success Engineer from 2016 to 2021. Prior to that, he was a Support Analyst at helpIT systems from 2010 to 2016. His career also includes a position as an Interactive Department Account Executive at Statlistics from 2007 to 2010. Each of these roles contributed to his expertise in customer support and technical issue resolution.
Education and Expertise
Alan Kundel studied at Alfred State College - SUNY College of Technology, where he earned a Bachelor's degree in Network Administration with a minor in Web Development from 2002 to 2006. This educational background provides him with a solid foundation in technical skills relevant to his current role in product management.
Technical Skills and Responsibilities
In his professional capacity, Alan Kundel researches and diagnoses complex configuration, compatibility, or product defect issues. He recommends potential solutions to these problems, demonstrating his analytical skills and technical knowledge. Additionally, he handles escalated issues involving third-party products, which requires effective communication with both customers and vendors.