Ben Bauer
About Ben Bauer
Ben Bauer serves as the Director of Support at Syniti, a position he has held since 2021. He has extensive experience in software support and analysis, having worked in various roles at Syniti and BackOffice Associates over the past decade.
Work at Syniti
Ben Bauer has been serving as the Director of Support at Syniti since 2021. In this role, he oversees support operations and ensures the delivery of high-quality service to clients. Prior to his current position, he worked as a Software Support Manager at Syniti from 2018 to 2021. His experience at Syniti spans a total of three years, during which he contributed to enhancing customer support processes and team performance.
Previous Experience at BackOffice Associates
Before joining Syniti, Ben Bauer held multiple roles at BackOffice Associates. He worked as a Senior Analyst from 2010 to 2014 at the Global Delivery Center in Ohio. He then transitioned to a Technical Support Analyst III role from 2014 to 2016, followed by a position as Software Support Lead from 2016 to 2018, both based in Johns Creek, Georgia. His tenure at BackOffice Associates totaled six years, where he developed expertise in software support and technical analysis.
Education and Expertise
Ben Bauer studied at Bowling Green State University, where he earned a Bachelor of Science (BS) degree in Actuarial Science and Computer Science from 2006 to 2010. His educational background provides a strong foundation in analytical skills and technical knowledge, which he applies in his professional roles within the software support industry.
Early Career as a Student Tutor
Ben Bauer began his career as a Student Tutor at Bowling Green State University, where he worked from 2007 to 2009. This role allowed him to develop communication and mentoring skills, which have been beneficial in his subsequent positions in software support and management.