Harish Chinnappa
About Harish Chinnappa
Harish Chinnappa is a Manager of Cloud Operations Support at Syniti, with over a decade of experience in IT Service Management. He has a strong background in optimizing IT processes and holds AWS Accreditation in both business and technical aspects.
Current Role at Syniti
Harish Chinnappa serves as the Manager of Cloud Operations Support at Syniti, a position he has held since 2022. In this role, he leads a team focused on ensuring seamless cloud operations within a SaaS product-based environment. His responsibilities include evaluating customer satisfaction survey results to drive improvements in user experience and defining key performance indicators (KPIs) to assess process effectiveness.
Previous Experience at CGI
Before joining Syniti, Harish worked at CGI as a Team Lead in Incident Management and IT Service Management from 2016 to 2022. During his six years at CGI, he was responsible for optimizing IT processes and successfully implementing Incident, Problem, and Change Management processes. His leadership contributed to operational excellence within the organization.
Early Career at Unisys
Harish began his career at Unisys, where he worked as a Service Support Representative from 2011 to 2013 in the Bengaluru Area, India. This role provided him with foundational experience in IT service management, which he later built upon in his subsequent positions.
Education and Expertise
Harish Chinnappa holds a Master of Computer Applications (MCA) degree from Bangalore University, which he completed from 2006 to 2009. He also possesses AWS Accreditation in both business and technical aspects, demonstrating his versatility in cloud services. With over a decade of experience in IT Service Management, he specializes in optimizing IT processes and mentoring team members.
Leadership and Mentorship
In his current role, Harish emphasizes mentorship and skill development within his team. He identifies skill gaps and provides relevant training to enhance the capabilities of the global team. His leadership approach fosters long-lasting relationships between the company and its employees, contributing to employee retention and satisfaction.