Priyam Dash
About Priyam Dash
Priyam Dash is an ITSM Process Manager at Syniti with a strong background in IT Service Management, focusing on Incident, Change, Problem, and Release Management processes. He holds an MBA in Project Management from Alliance University and has over a decade of experience in various roles within the information technology and services industry.
Work at Syniti
Currently, Priyam Dash serves as the ITSM Process Manager at Syniti, a position held since 2021 in Bengaluru, Karnataka, India. In this role, Dash focuses on IT Service Management processes, leveraging expertise in Incident, Change, Problem, and Release Management. This position involves overseeing IT service delivery and ensuring alignment with business objectives.
Previous Experience in IT Service Management
Before joining Syniti, Priyam Dash held several positions in IT Service Management. Dash worked at Sabre Corporation as a Senior Incident Manager from 2016 to 2021, and prior to that, served as a Senior Incident Manager at GalaxE.Solutions from 2014 to 2016. Additionally, Dash was an Infrastructure IT Lead at Eurofins IT Solutions India Pvt. Ltd for a brief period in 2021. This extensive experience has contributed to a robust understanding of IT operations.
Education and Expertise
Priyam Dash holds a Master of Business Administration (MBA) with a focus on Project Management from Alliance University, completed between 2016 and 2018. Prior to this, Dash earned a Bachelor of Technology (BTech) in Computer Engineering from Trident Academy of Technology (TAT) in Bhubaneswar, from 2006 to 2010. Dash also holds an ITIL 4 CDS certification, indicating a strong foundation in IT service management practices.
Technical Skills and Competencies
Priyam Dash possesses strong skills in Microsoft Excel, which are essential for data analysis and reporting within IT service management. Dash has a demonstrated history of working in the information technology and services industry, showcasing a broad understanding of IT operations and management. This skill set supports effective decision-making and enhances service delivery.
Career Progression in IT
Priyam Dash's career in IT began as an Application Support Engineer at Canbank Computer Services Limited from 2011 to 2012. Dash continued in similar roles, including a position at M*Modal in 2014. Dash transitioned to HCL Technologies as a Senior Analyst from 2012 to 2014, building a comprehensive background in IT service management and support.