Carmen Chapman
About Carmen Chapman
Carmen Chapman serves as the Vice President and Retail Market Manager at Synovus, where she focuses on enhancing operational processes and profitability in retail banking. With a strong background in sales and team building, she has held various roles at BBVA prior to her current position.
Work at Synovus
Carmen Chapman serves as the Vice President and Retail Market Manager at Synovus, a position she has held since 2021. In this role, she focuses on implementing innovative and efficient solutions in retail banking management. Her responsibilities include enhancing operational processes to improve profitability and ensuring a high level of employee engagement within her team. Chapman's leadership aims to foster a productive work environment that drives success in retail banking.
Previous Experience at BBVA
Before joining Synovus, Carmen Chapman held several positions at BBVA in the USA. She began as a Sales & Service Advisor in 2016, working for four months in Inverness, AL. She then transitioned to the role of Financial Sales Advisor in Birmingham, Alabama, from 2016 to 2017. Following this, she served as the Birmingham District Administrative Coordinator from 2017 to 2019, and later as a Branch Retail Executive from 2019 to 2020 in Crestline. Each role contributed to her extensive experience in retail banking.
Education and Expertise
Carmen Chapman studied at Troy University from 2011 to 2015, where she earned a degree in Marketing. Her educational background provides a strong foundation for her career in retail banking. She possesses a range of skills, including proficiency in Salesforce, event planning, Microsoft Suite, sales, communication, team building, and reporting and analytics. These skills support her efforts in enhancing operational processes and team engagement.
Commitment to Team Engagement
Carmen Chapman is dedicated to building a team of fully engaged employees. Her commitment to team engagement is evident in her management style, which emphasizes collaboration and communication. By focusing on employee involvement, she aims to create a positive work culture that contributes to the overall success of the retail banking operations.