Dana Lloyd
About Dana Lloyd
Dana Lloyd serves as the Sr Director of Customer Care at Synovus, bringing extensive experience in customer service and financial operations from previous roles at Wachovia/Wells Fargo and SunTrust Bank.
Work at Synovus
Dana Lloyd has been serving as the Senior Director of Customer Care at Synovus since 2018. In this role, Lloyd focuses on enhancing customer experience and service delivery. Prior to this position, Lloyd was the Director of Digital Experience & Continuous Improvement at Synovus from 2016 to 2018. This experience has contributed to a strong foundation in customer care and operational excellence within the organization.
Education and Expertise
Dana Lloyd earned a Master of Business Administration (MBA) from the University of Georgia's Terry College of Business, completing the program from 2011 to 2013. Earlier, Lloyd obtained a Bachelor of Business Administration (BBA) in Finance from the Parker College of Business at Georgia Southern University, studying from 1994 to 1996. This educational background supports a robust understanding of financial services and business operations.
Background in Financial Services
Dana Lloyd has extensive experience in the financial services sector, having held various roles at Wachovia/Wells Fargo and SunTrust Bank. Lloyd's career began at Wachovia/Wells Fargo, where Lloyd worked in multiple capacities, including Branch Manager and Retail Sales Strategy Manager. Lloyd also served as an Implementation & Enablement Executive at SunTrust Bank, further solidifying expertise in customer service and operational strategy.
Career Progression at Wachovia/Wells Fargo
Dana Lloyd's tenure at Wachovia/Wells Fargo spanned several years and various roles. Lloyd began as a Senior Financial Specialist from 2002 to 2004, then transitioned to Sales Leader from 2005 to 2007, followed by Sales and Service Coach in 2004 to 2005. Lloyd later held the position of Retail Sales Strategy Manager, Vice President, from 2007 to 2010. This progression highlights a commitment to customer service and strategic management.
Experience in Change Management
Dana Lloyd has a strong background in change management and employee enablement, which has been instrumental in driving high performance within financial services. This expertise is evident through various leadership roles, where Lloyd has contributed to strategy definition and implementation, enhancing overall operational effectiveness.