Darrin Thomas
About Darrin Thomas
Darrin Thomas is a Service Desk Specialist Lead at Synovus, where he has worked since 2013. He has over a decade of experience in customer service and technical support roles, including previous positions at TSYS and NCR Corporation.
Work at Synovus
Darrin Thomas has been employed at Synovus since 2013, initially serving as a Service Desk Specialist 2. In 2019, he advanced to the role of Service Desk Specialist Lead. His tenure at Synovus spans over 11 years, during which he has contributed to the company's IT support operations in the Columbus Area, Georgia. In his current position, he oversees service desk activities and leads a team focused on providing technical support and solutions to internal users.
Previous Experience at TSYS
Before joining Synovus, Darrin Thomas worked at TSYS as a Customer Service Representative (CSR) from 2007 to 2011. His four years at TSYS provided him with valuable experience in customer interactions and service delivery, which laid the foundation for his subsequent roles in IT support.
Experience at NCR Corporation
Darrin Thomas was employed at NCR Corporation as a Help Desk Agent 2 from 2011 to 2014. During this three-year period, he developed his technical support skills and gained experience in troubleshooting and resolving IT-related issues, further enhancing his qualifications for his future roles in the service desk environment.
Education Background
Darrin Thomas completed his education at Central High School in Phenix City, Alabama, from 2002 to 2006. His high school education provided him with foundational skills that he has built upon throughout his professional career in customer service and IT support.