Donald W. Conner
About Donald W. Conner
Donald W. Conner serves as the Customer Care Specialty Supervisor/Site Manager at Synovus in the Orlando, Florida area, where he has worked since 2019. He has extensive experience in the banking sector, having held various leadership roles at multiple financial institutions over the past two decades.
Work at Synovus
Donald W. Conner has been employed at Synovus since 2019, serving as the Customer Care Specialty Supervisor/Site Manager. In this role, he is responsible for risk assessment, quality review, and call monitoring. He manages a team comprising 36 Customer Service Agents, one Supervisor, and one Team Lead. His focus includes ensuring productivity and service levels are met within his team, which is essential for maintaining high standards of customer care.
Previous Experience in Banking
Before joining Synovus, Donald W. Conner held several positions in the banking industry. He worked at M&T Bank from 2004 to 2012, where he served as Vice President and Branch Manager. He also worked as a Regional Sales & Service Coach at Provident Bank during the same period until its acquisition by M&T. His career includes a role as AVP and Financial Center Leader III at BB&T from 2012 to 2013, and as Assistant Vice President at SunTrust Bank from 1996 to 2004. Additionally, he was an AVP and Banking Center Manager at Seacoast Bank from 2017 to 2019.
Coaching and Development Focus
In his managerial roles, Donald W. Conner emphasizes coaching and development. He is dedicated to enhancing the skills and performance of his team members. This focus on professional development is a key aspect of his management style, contributing to the overall effectiveness and efficiency of customer service operations.
Education and Expertise
While specific educational details are not provided, Donald W. Conner's extensive experience in the banking sector highlights his expertise in customer service management, risk assessment, and team leadership. His roles across various financial institutions demonstrate a strong background in sales, service coaching, and operational management.