Erica Furubotten
About Erica Furubotten
Erica Furubotten is a Senior Onboarding & Readiness Program Facilitator at Synovus, with over 20 years of experience in Customer Care and Financial Services. She has a strong educational background and a proven track record in various roles, demonstrating exceptional communication skills and a commitment to helping others succeed.
Current Role at Synovus
Erica Furubotten serves as the Onboarding & Readiness Program Facilitator, Sr at Synovus, a position she has held since 2021. Located in Woodstock, Georgia, she focuses on facilitating onboarding processes and ensuring readiness for new employees. Her role involves creating effective training programs and resources that support the integration of new team members into the organization.
Previous Experience at Synovus
Prior to her current role, Erica worked at Synovus in various capacities. She served as a Learning Coach from 2016 to 2020, where she provided guidance and support to employees in Roswell, Georgia. Additionally, she held the position of Customer Care Specialist for one year and worked as Operations Excellence Lead for one year, contributing to operational improvements and customer service excellence.
Career Background in Customer Care and Financial Services
Erica has over 20 years of experience in the Customer Care and Financial Services industries. She began her career at Discover Financial Services as a Team Coach from 1995 to 2003. Following this, she worked at American Express as an Implementation Partner from 2006 to 2014, where she managed client implementations and ensured successful project delivery.
Educational Background
Erica studied General Studies at Paradise Valley Community College from 1994 to 1996. She also attended Glendale Community College for 11 months in 1996, focusing on Pre-Medicine/Pre-Medical Studies. Erica completed her high school education at Barry Goldwater High School, where she achieved a High School Diploma with an emphasis on Advanced General Studies from 1990 to 1994.
Skills and Strengths
Erica possesses exceptional attention to detail and consistently produces quality results while adhering to deadlines. She has strong written and verbal communication skills, allowing her to adapt her communication style to different audiences. Erica is also known for her ability to learn new skills quickly, aiming to become a subject matter expert in her areas of focus.