Jaclyn Carter
About Jaclyn Carter
Jaclyn Carter is a Senior Treasury Analyst at Synovus, where she has worked since 2022. With a career spanning over four decades, she has held various roles in treasury management and customer care, primarily at Synovus and Independence Blue Cross.
Work at Synovus
Jaclyn Carter has been employed at Synovus since 2017, holding various roles within the organization. She currently serves as a Senior Treasury Analyst, a position she has held since 2022. Prior to this, she worked as a Treasury Management Analyst from 2017 to 2020 and as a Senior Treasury Management Specialist from 2015 to 2017. Additionally, she was an Account Coordinator I in the Business Operations Division from 2010 to 2015. In her current role, she specializes in training corporate clients on the online banking platform, Gateway, and acts as the main point of contact for new clients transitioning to treasury services.
Education and Expertise
Jaclyn Carter studied at Germantown High School, where she completed her education from 1979 to 1983. She pursued further studies in Accounting and Business/Management, earning an OIC Certificate of Work Experience and a Diploma. Her expertise includes training associates on new sales product entries within Salesforce and troubleshooting issues related to treasury services. She provides root cause analysis to prevent future occurrences and implements guidelines for treasury services, ensuring proper billing through exception pricing submissions.
Background
Before joining Synovus, Jaclyn Carter worked at Independence Blue Cross as a Medicare Operations Analyst from 1988 to 2010, accumulating 22 years of experience in the healthcare sector. She also worked at PECO Energy as a Customer Care Representative from 1982 to 1988 for six years. Her diverse background spans multiple industries, providing her with a broad perspective on client management and operational efficiency.
Achievements
Throughout her career, Jaclyn Carter has played a significant role in enhancing client experiences within treasury services. She is responsible for ensuring a smooth transition for newly subscribed clients to online banking services. Her contributions include training corporate business clients on the Gateway platform and implementing operational guidelines that improve service delivery and billing accuracy.