Jessica Carter
About Jessica Carter
Jessica Carter is a Mortgage Loan Officer Assistant with over seven years of customer service experience across various industries, including mortgage processing and event management. She has worked at Synovus since 2020 and has a background in web development coordination and non-profit administration.
Current Role at Synovus
Jessica Carter serves as a Mortgage Loan Officer Assistant at Synovus, a position she has held since 2020. In this role, she utilizes her extensive customer service experience to assist clients with their mortgage needs. Her expertise in Salesforce and FOSSE software contributes to operational efficiency within the team. Based in the Nashville Metropolitan Area, she has been part of the Synovus team for four years.
Previous Experience in Event Management
Before joining Synovus, Jessica worked as an Event Manager at Marriott International from 2018 to 2020. In this role, she managed various events, ensuring smooth operations and client satisfaction. Her experience in event management built on her earlier role as an Event Sales and Services Assistant at the Tennessee Performing Arts Center, where she worked from 2007 to 2010.
Background in Customer Service
Jessica has over seven years of experience in customer service across multiple industries. Her roles have included mortgage processing, event management, and identity theft/fraud protection. This diverse background has equipped her with the skills necessary to effectively address client needs and enhance customer experiences.
Education and Expertise
Jessica studied at Middle Tennessee State University (MTSU), where she earned a Bachelor of Science (BS) in Theatre/Theater from 1996 to 2000. Her educational background complements her professional experience, particularly in roles that require strong communication and organizational skills.
Unique Personal Interests
In addition to her professional career, Jessica engages in stand-up comedy, showcasing her creativity and ability to connect with audiences. This interest reflects her diverse skill set and adds a unique dimension to her personal profile.