Jessica Mercon
About Jessica Mercon
Jessica Mercon serves as the Director of Salesforce Center of Excellence at Synovus, bringing over 15 years of experience in CRM, SaaS, and Cloud Solutions. She is a Salesforce.com Certified Administrator and actively engages in the Salesforce Professional community.
Work at Synovus
Jessica Mercon currently serves as the Director of the Salesforce Center of Excellence (COE) at Synovus, a position she has held since 2020. In this role, she leverages her extensive experience in CRM, SaaS, and cloud solutions to enhance the company's Salesforce capabilities. Her leadership focuses on optimizing Salesforce processes and driving innovation within the organization. Jessica's work contributes to Synovus's commitment to delivering effective and efficient customer relationship management solutions.
Education and Expertise
Jessica Mercon earned her Bachelor of Arts (B.A.) in Family and Consumer Economics and Related Studies from Louisiana Tech University, where she studied from 1995 to 1998. She is also a Salesforce.com Certified Administrator, which underscores her expertise in Salesforce and CRM systems. With over 15 years of experience in implementing cloud solutions, Jessica has developed a strong foundation in technology and business processes.
Professional Background
Jessica Mercon has a diverse professional background, having worked in various roles across multiple organizations. She began her career at MCI Corporation, where she held positions in production support and quality assurance. Following her time at MCI, she worked at Verizon Business as a Senior IT Business Analyst and Lead Consultant for 11 years. Jessica also served as an IT Solutions Architect and Project Manager at Accenture before transitioning to her role at RelationEdge as Vice President of Solutions.
Community Involvement
In addition to her professional commitments, Jessica Mercon actively participates in community service activities. Her involvement reflects a dedication to giving back and supporting local initiatives. By volunteering her time and expertise, she contributes to the betterment of her community, showcasing her commitment to social responsibility.