John Englert, Itil
About John Englert, Itil
John Englert is a Manager of Information Technology with extensive experience in IT operations and management. He has worked at various organizations, including Synovus and Parsons Corporation, where he implemented significant improvements in service delivery and operational efficiency.
Current Role at Synovus
John Englert serves as the Manager of Information Technology at Synovus, a position he has held since 2019 in the Columbus, Georgia Area. In this role, he has standardized production environment procedures, leading to a 25% increase in application and server uptime. He also launched an ITIL-based SaaS cloud management system, which improved service visibility and service level agreements (SLAs) by 30%. His contributions have been significant in enhancing the overall efficiency and reliability of IT operations within the organization.
Previous Experience at Parsons Corporation
Prior to his current role, John Englert worked at Parsons Corporation in various capacities. He served as an IT Specialist and Principal from 2015 to 2016, where he designed and executed a fail-safe business continuity plan that safeguarded data and supported operations. Additionally, he held the position of Senior Integration Specialist from 2009 to 2012, where he revamped the incident management system, reducing resolution time by 15% and improving customer service.
Background in Information Technology
John Englert has extensive experience in the field of Information Technology, having worked in various roles that emphasize integration and operations management. He worked as a Senior Manager of Information Technology at Construction Resources, Inc. from 2017 to 2018, and as an IT Operations and Maintenance Manager at Parsons Corporation from 2012 to 2015. His background includes a focus on improving operational efficiency and implementing innovative technology solutions.
Education and Expertise
John Englert earned a Bachelor of Science degree in Business Administration with a concentration in Accounting from San Jose State University. His educational background provides a solid foundation for his expertise in Information Technology and management. He is also recognized for his proficiency in ITIL methodologies, which he has applied in various roles to enhance service delivery and operational performance.
Achievements in Technology Solutions
Throughout his career, John Englert has achieved notable results in technology solutions. He established a centralized data center that achieved a 99.6% uptime, mitigating security risks. He also resolved a client technology challenge that improved customer service and created an additional revenue stream. Furthermore, he delivered an enhanced technology solution that resulted in significant cost savings, saving $110K in project wages, which annualized to $550K.