Karen Cameron Pmp, Hdm, Itil
About Karen Cameron Pmp, Hdm, Itil
Karen Cameron is an IT Problem and Service Desk Manager at Synovus, where she has worked since 2014. She specializes in managing ATM and software support services and has a strong background in IT service management processes.
Work at Synovus
Karen Cameron has held multiple roles at Synovus since 1996. She began her career there as a Conversion Coordinator from 1996 to 1998. After a brief hiatus, she returned to Synovus as a Technical Support Manager, serving from 2005 to 2012. Following this, she worked as an IT Process Analyst, Senior from 2012 to 2014. Currently, she is the IT Problem and Service Desk Manager, a position she has held since 2014. In her current role, she manages ATM and software support services and collaborates with vendors to ensure quality service.
Education and Expertise
Karen Cameron studied at Troy University, where she focused on Business and earned an Associate's degree from 2001 to 2003. She possesses certifications in Project Management Professional (PMP), Healthcare Data Management (HDM), and Information Technology Infrastructure Library (ITIL). Her educational background and certifications contribute to her strong understanding of IT Service Management (ITSM) processes, tools, and applications.
Achievements in IT Management
In her role as IT Problem and Service Desk Manager at Synovus, Karen Cameron has designed and implemented the Incident and Problem Management Process and Policies. She produces executive-level business reviews that identify and analyze major problems and gaps within the IT environment. Her ability to communicate effectively with all levels of management enhances her contributions to the organization.
Background in IT Support
Karen Cameron has extensive experience in IT support roles, having worked at Synovus for over 20 years. Her positions have included managing technical support and IT processes, which have equipped her with a comprehensive understanding of the challenges and requirements in IT service management. This background has been instrumental in her current responsibilities.