Karissa Sparks
About Karissa Sparks
Karissa Sparks is a Service Desk Specialist I at Synovus, where she has worked since 2020. She has a background in customer service and technical support, with degrees in Network and System Administration and Health Information Technology.
Work at Synovus
Karissa Sparks has held multiple positions at Synovus, starting as a Bank Teller from 2018 to 2020 in the Columbus, Georgia area. She then advanced to the role of Senior Teller for eight months in 2020. Currently, she serves as a Service Desk Specialist I, a position she has held since 2020. Throughout her tenure, she has developed skills in customer service and technical support.
Education and Expertise
Karissa Sparks studied Network and System Administration at DeVry University, where she earned an Associate's degree from 2016 to 2018. Additionally, she attended Darton College, focusing on Health Information Technology, and obtained another Associate's degree from 2010 to 2013. Her expertise includes proficiency in both Linux and Windows operating systems, covering versions XP, 7, 8, and 10.
Background
Karissa Sparks has a diverse educational background with degrees in both Network and System Administration and Health Information Technology. Her work experience includes roles in banking and technical support, providing her with a blend of customer service and technical skills. She has a basic understanding of telecommunications and network systems.
Customer Service Skills
Karissa possesses strong telephone etiquette and customer service skills. She adheres to established customer service standards and guidelines, which has been essential in her roles at Synovus. Her experience in various customer-facing positions has contributed to her ability to effectively communicate and assist clients.