Laura Johnson
About Laura Johnson
Laura Johnson serves as the Senior Director of Customer Experience and Segmentation at Synovus, where she has worked since 2015. With extensive experience in financial services, she previously held various roles at Wells Fargo, demonstrating strong skills in strategic consulting and analytics.
Work at Synovus
Laura Johnson has served as the Senior Director of Customer Experience and Segmentation at Synovus since 2015. In this role, she focuses on enhancing customer engagement and optimizing segmentation strategies. Her tenure at Synovus spans over nine years, during which she has contributed to the company's initiatives aimed at improving customer satisfaction and operational efficiency.
Previous Experience at Wells Fargo
Laura Johnson held various positions at Wells Fargo from 2001 to 2011. She began as a Knowledge and Research Analyst and progressed to roles such as Assistant Vice President and Vice President. Her responsibilities included strategic consulting and marketing database decision strategies. She worked in San Francisco and St. Louis, gaining extensive experience in financial services and project management.
Education and Expertise
Laura Johnson earned her Bachelor of Business Administration in Economics from the University of Georgia - Terry College of Business, completing her studies from 1997 to 2001. She later obtained a Master of Business Administration from Wake Forest University School of Business, studying from 2006 to 2008. Her educational background supports her expertise in strategic consulting and customer experience management.
Background
Laura Johnson attended The Walker School from 1990 to 1997, where she completed her primary and secondary education. This foundational education paved the way for her later studies in business and economics, contributing to her career in financial services.
Skills and Strengths
Laura Johnson is recognized for her outstanding presentation skills and attention to detail. She possesses a natural talent for communications and strategic consulting. Her ability to translate complex analytics into actionable recommendations is a key strength that informs her strategic initiatives. Additionally, she is committed to continuous improvement and lifelong learning.