Laura Massey
About Laura Massey
Laura Massey is an Operations Manager at Synovus, where she has worked since 2006. She has a strong background in operations, having previously held roles as Operations Specialist and Operations Supervisor, and she has a degree in Finance from the University of West Florida.
Work at Synovus
Laura Massey has been with Synovus since 2006, currently holding the position of Operations Manager. Prior to this role, she served as an Operations Supervisor from 2002 to 2006 and as an Operations Specialist from 1998 to 2002. Throughout her tenure, she has demonstrated leadership and dedication, earning promotions due to her strong work ethic and knowledge in operations management. In her current role, she manages a cost center with an annual budget exceeding $500,000 and oversees the lockbox process for internal loan payment receipt and processing across multiple divisions.
Education and Expertise
Laura Massey earned a Bachelor of Science in Business Administration (BSBA) with a focus on Finance from the University of West Florida, where she studied from 2000 to 2004. Prior to this, she obtained an Associate's Degree in Accounting from Northwest Florida State College, completing her studies from 1994 to 1997. Her educational background provides a solid foundation for her expertise in operations management and financial processes.
Background
Laura Massey has extensive experience in operations management, particularly within the banking sector. She has supervised teams of over 15 members in a multi-bank environment, showcasing her ability to lead and manage diverse teams effectively. Her role as a Subject Matter Expert in day two item processing includes handling non-post transactions, stop payments, outgoing returns processing, and special transaction reviews.
Achievements
Throughout her career at Synovus, Laura Massey has contributed to various project teams, providing testing, ideas, and leadership for large operational projects. She is responsible for writing and updating procedures for both operations and front-line team members, ensuring that processes are clear and effective. Her contributions have been integral to the success of the operations team.