Mary Hooper
About Mary Hooper
Mary Hooper serves as the Senior Director of Digital Strategy and Innovation at Synovus, where she oversees digital operations and analytics. With a diverse educational background and extensive experience in digital program management, she has played a key role in various strategic initiatives, including managing online account origination during the COVID pandemic.
Work at Synovus
Mary Hooper has held multiple roles at Synovus, beginning as Director of IT - Innovation in 2017. She has been responsible for overseeing innovation initiatives, including Robotics Process Automation (RPA) and customer service measurement. In 2018, she transitioned to the role of Director IT - Innovation, Robotics, Customer View, Adoption and Service Measurement/Reporting, where she managed the online account origination project during the COVID pandemic. Since 2019, she has served as Senior Director of Digital Strategy and Innovation, leading digital data team management and analytics, along with overseeing digital operations.
Education and Expertise
Mary Hooper has a diverse educational background. She studied Opera and Voice Performance at Brenau University for one year from 1986 to 1987. She completed certification in Internet Webmaster at Oglethorpe University in 1999. Additionally, she pursued Master's Coursework in Secondary Childhood Education at Clayton State University from 1994 to 1996. She holds a Bachelor of Arts in Theatre from Georgia State University, which she completed from 1990 to 1993. This varied education supports her expertise in digital strategy and innovation.
Background
Mary Hooper has a multifaceted professional background that includes significant experience in digital strategy and innovation. She has worked in various capacities that involve strategic planning, vendor management, and business case development for digital programs. Her career has been marked by her ability to manage complex projects, such as the online account origination project during the COVID pandemic, showcasing her adaptability and leadership in challenging circumstances.
Achievements
Mary Hooper has made notable contributions in her roles at Synovus, particularly in managing the online account origination project during the COVID pandemic. Her responsibilities have included strategic planning and oversight of digital operations, which have been critical to the success of various digital initiatives. Her leadership in these areas reflects her commitment to advancing digital strategy within the organization.