Melissa White
About Melissa White
Melissa White is a Regulatory Compliance Risk Specialist Sr at Synovus, where she has worked since 2020. She has extensive experience in compliance reporting, process improvement, and customer care, having held various positions within the company since 2007.
Current Role as Regulatory Compliance Risk Specialist Sr
Melissa White currently holds the position of Regulatory Compliance Risk Specialist Sr at Synovus, a role she has occupied since 2020. In this capacity, she provides monthly compliance reporting for exams, audits, and other compliance areas as requested. She manages weekly process improvements and collaborates with various lines of business to address customer-impacting issues stemming from complaints. Additionally, she communicates updates on new or changed complaint program policies and procedures to management.
Career History at Synovus
Melissa White has a comprehensive career at Synovus, having worked in various roles since 2007. She began as a Teller I from 2007 to 2010, followed by a position as Customer Care/Treasury Customer Care Coordinator II from 2010 to 2014. Afterward, she served as Operations Specialist II from 2014 to 2017, and as AML/BSA Compliance Specialist II from 2017 to 2019. Most recently, she worked as an AML/BSA Alerts Analyst I from 2019 to 2020 before assuming her current role.
Education and Expertise
Melissa White studied at Columbus Technical College, where she focused on Computer and Information Sciences and Support Services. She achieved a Diploma of Computer Support Specialist, completing her studies from 2006 to 2009. This educational background supports her expertise in regulatory compliance and risk management within the financial services sector.
Collaboration and Leadership Skills
In her current role and previous positions, Melissa White has demonstrated strong collaboration and leadership skills. She leads meetings with Compliance, Legal, Complaint Management, and other subject matter experts to address outstanding items in the complaint queue that require Compliance and Legal approval. Her ability to communicate effectively with various stakeholders is a key aspect of her role.