Michael Garrett
About Michael Garrett
Michael Garrett serves as the Senior Director of Payments and Banking Operations at Synovus, bringing over 20 years of experience in the financial services industry. He has held various leadership roles at notable institutions, including Capital One, South State Bank, and Green Dot Corporation, and is known for his skills in improving productivity and reducing operational complexity.
Current Role at Synovus
Michael Garrett serves as the Senior Director of Payments and Banking Operations at Synovus, a position he has held since 2023. Based in Tampa, Florida, he oversees various aspects of payment processing and banking operations. His role involves enhancing operational efficiency and ensuring compliance within the financial services sector.
Previous Experience in Financial Services
Garrett has over 20 years of experience in operations and project management in the financial services industry. He has held various leadership roles, including Vice President at Capital One, where he managed ACH operations for a brief period in 2013, and as SVP at South State Bank, focusing on debit card and ATM services from 2017 to 2019.
Educational Background
Michael Garrett graduated Cum Laude with a Bachelor of Arts degree in Economics from Morehouse College. His education laid the foundation for his extensive career in the financial services industry, equipping him with the analytical skills necessary for his roles in operations and management.
Specializations and Skills
Garrett specializes in negotiation, problem resolution, client services, project management, and Lean Six Sigma methodologies. He is recognized for his strong execution, organization, and communication skills, with a consistent focus on customer satisfaction and operational excellence.
Achievements in Operations Management
Throughout his career, Michael Garrett has been known for reducing business complexity and improving productivity while decreasing expenses. His efforts have positioned him as a change agent within the financial services sector, contributing to enhanced operational frameworks and service delivery.