Michael Watts
About Michael Watts
Michael Watts is a Systems Engineer at Synovus Financial Corp, specializing in ServiceNow modules and project leadership. He has a background in Computer Network Systems and has held various roles in change management and software development.
Current Role at Synovus
Michael Watts serves as a Systems Engineer, LD at Synovus Financial Corp since 2017. In this role, he focuses on the design, development, and improvement of the Configuration Management Database (CMDB), Asset Management, and Software Asset Management (SAM). He collaborates directly with users to gather business requirements and workflows, aiming to enhance the functionality of the ServiceNow platform. Additionally, he communicates ServiceNow processes, operations, and capabilities to all levels of management within the organization.
Previous Experience in Change Management
Before joining Synovus, Michael Watts worked at The Leeward Team as a Change Management Consultant from 2012 to 2014. His responsibilities included the administration and implementation of various ServiceNow modules, such as Incident Management, Problem Management, Change Management, Service Level Management, Reporting, Performance Analytics, Dashboards, and Knowledge Management. This experience provided him with a solid foundation in managing change within IT service management frameworks.
Education and Expertise
Michael Watts studied at ITT Technical Institute-Kennesaw, where he earned an Associate of Science (A.S.) degree in Computer Network Systems from 2009 to 2011. His educational background has equipped him with the technical knowledge necessary for his roles in systems engineering and ServiceNow development. This foundation supports his current responsibilities at Synovus and his previous roles in the industry.
Career History in ServiceNow Development
Michael Watts has a diverse career history in ServiceNow development. He worked as a ServiceNow Engineer at ProBuild Holdings from 2012 to 2014. Following that, he held the position of ServiceNow/JavaScript Developer at AIG from 2014 to 2016. These roles have contributed to his expertise in ServiceNow processes and development, preparing him for his current position at Synovus.
Technical Documentation Skills
At Synovus Financial Corp, Michael Watts is responsible for developing clear and concise technical and process documentation for ServiceNow processes. This documentation is essential for ensuring that all stakeholders understand the operational procedures and capabilities of the ServiceNow platform, facilitating effective communication and implementation of IT service management practices.