Michelle Kidd
About Michelle Kidd
Michelle Kidd serves as a Senior Internal Mortgage Support professional at Synovus in Columbus, Georgia, where she has worked since 2017. She possesses extensive experience in mortgage processing and technical troubleshooting, particularly with LoanSphere issues.
Work at Synovus
Michelle Kidd has been serving as Internal Mortgage Support, Senior at Synovus since 2017. Based in Columbus, Georgia, she has accumulated seven years of experience in this role. Her responsibilities include escalating tickets that require Level 2 database resolution, which demonstrates her capability in handling complex technical issues within the mortgage support framework.
Education and Expertise
Michelle Kidd studied Accounting at Tti, the Training Institute For Careers, Inc, from 1993 to 1994. This educational background has equipped her with the necessary skills for her roles in the mortgage industry. She possesses expertise in troubleshooting LoanSphere issues, including various components such as Originations, DU, LP, CDE, GUS, Credit Request, Pricing, Mapping, and DTI errors.
Previous Employment History
Prior to her current position at Synovus, Michelle Kidd worked at Citi in multiple roles. She was a Senior Mortgage Processor from 2003 to 2005 and later served as a Client Relations Coordinator from 2005 to 2008, both in New York, New York. Earlier in her career, she worked as an Accounts Payable Clerk at Dart Equipment Corp from 1992 to 1996 in Los Angeles, California.
Technical Skills and Tools
In her current role, Michelle utilizes Salesforce and IBS for managing travel notifications, enabling customers to use their debit cards while traveling both domestically and internationally. She is also recognized for her strong written communication skills, as she documents each transaction and resolution used to address customer issues effectively.
Customer Service and Communication
Michelle demonstrates excellent telephone etiquette by effectively redirecting customers to appropriate loan officers for various mortgage-related inquiries. Her approach to customer service emphasizes clarity and efficiency, ensuring that clients receive the assistance they need in a timely manner.