Ricky Poole, M.Ed.
About Ricky Poole, M.Ed.
Ricky Poole, M.Ed., serves as a Contact Center Business Systems Analyst II at Synovus in Roswell, Georgia, with a focus on enhancing learning experiences in the financial services sector. He has eight years of experience in the industry and holds a Bachelor's degree from the University of Phoenix and a Master's degree in Education from American InterContinental University.
Work at Synovus
Ricky Poole has been employed at Synovus since 2016, holding various roles. He currently serves as a Contact Center Business Systems Analyst II, a position he has held since 2021. In addition to this role, he has worked as a Learning Coach since 2018. His previous positions at Synovus include Customer Care Specialist and Customer Care Coordinator. His experience at Synovus spans several years and includes a focus on enhancing customer service and operational efficiency.
Education and Expertise
Ricky Poole earned a Bachelor's Degree from the University of Phoenix, completing his studies from 2014 to 2019. He furthered his education by obtaining a Master of Education (M.Ed.) from American InterContinental University in 2020. His academic background supports his expertise in creating effective learning experiences within the financial services sector.
Background
Ricky Poole is based in Atlanta, Georgia, and has accumulated eight years of experience in the financial services industry. His career began at Chase, where he worked as a Teller from 2012 to 2013. He then joined SunTrust Bank as a Teller Coordinator from 2013 to 2016 before transitioning to Synovus. His roles have consistently focused on customer service and learning development.
Professional Experience in Financial Services
Ricky Poole has extensive experience in the financial services industry, with a strong emphasis on learning and development. His career includes various positions that have contributed to his understanding of customer service dynamics and operational processes. His roles at Synovus and previous employers have equipped him with skills that enhance efficiency and effectiveness in customer interactions.