Rosalyn Love
About Rosalyn Love
Rosalyn Love is a Contact Center Supervisor at Synovus Financial Corporation in Athens, GA, where she has worked since 2018. She has a background in business management and extensive experience in customer service and training program development.
Work at Synovus
Rosalyn Love has served as a Contact Center Supervisor at Synovus Financial Corporation since 2018. In this role, she has facilitated team huddles and staff coaching to conduct immediate risk assessments. She has created and implemented a quality scorecard and call calibration process aimed at improving customer service and productivity metrics. Additionally, she has developed and led training programs to ensure professional development within the customer service sector. Her efforts have contributed to the enhancement of departmental policies and procedures, focusing on continuous production improvement.
Education and Expertise
Rosalyn Love earned a Bachelor's degree in Business Management from the University of North Georgia - Mike Cottrell College of Business. She studied from 2012 to 2016, gaining foundational knowledge in management principles. This educational background supports her expertise in customer service, team leadership, and operational improvement within contact center environments.
Background
Before her tenure at Synovus, Rosalyn Love accumulated extensive experience in the customer service sector. She worked at Northeast Georgia Health Systems as Cardiovascular Patient Services from 2013 to 2018. Prior to that, she held positions at Infinity Insurance as Customer Service Call Center and Processing Supervisor for ten years and at Farmers Insurance as Customer Advocate Supervisor for four years. She also served as a Supplemental Instruction Facilitator at the University of North Georgia for a brief period in 2013.
Achievements in Customer Service
Throughout her career, Rosalyn Love has implemented various initiatives to enhance customer service delivery. She conducted productivity, quality, and customer surveys to evaluate agent metrics, leading to improvements in service outcomes. Additionally, she collaborated with quality auditors to identify performance gaps and establish targeted training programs. Her focus on quality assurance and staff development has played a significant role in improving customer interaction and service efficiency.