Scott Reynolds
About Scott Reynolds
Scott Reynolds is an IT Support Analyst Lead with extensive experience in business process improvement and technical communication. He has held various managerial roles in the banking sector and advocates for increased representation of women in technology.
Current Role as IT Support Analyst Lead
Scott Reynolds currently serves as the IT Support Analyst Lead at Synovus, a position he has held since 2021. In this role, he leads a team responsible for managing customer application needs. He provides ongoing troubleshooting and production support for assigned business applications. His responsibilities include developing business models that represent requirements, such as use cases, business process flows, and data flow diagrams. He also participates in planning sessions with business units to enhance business processes and assists in the redesign and documentation of processes for new technology.
Previous Experience at Synovus
Before his current role, Scott Reynolds worked at Synovus as a Senior IT Process Analyst from 2020 to 2021. During this time, he focused on communicating complex technical concepts in a straightforward manner to nontechnical team members. His experience at Synovus has contributed to his understanding of IT processes and business needs within the organization.
Background in Banking and Management
Scott Reynolds has extensive experience in the banking sector, having held various managerial positions. He worked at Bank of America as a Financial Center Manager II from 2015 to 2019. Prior to that, he served as a Branch Manager at Regions Bank from 2019 to 2020, Chase from 2010 to 2011, and SunTrust Bank from 2011 to 2015. Additionally, he was a Store Manager at Wells Fargo from 2006 to 2010 and at Gap Inc. from 1996 to 2006. This diverse background has equipped him with strong leadership and operational skills.
Education and Expertise
Scott Reynolds earned a Bachelor of Science in Psychology from Spring Hill College, where he studied from 1992 to 1996. His educational background provides him with insights into human behavior, which he applies in his professional roles, especially in communicating with team members and stakeholders. His expertise in developing business models and analyzing project complexities further enhances his contributions in IT and business process improvement.
Achievements and Advocacy
Scott Reynolds is recognized for his advocacy for women in technology and leadership roles. He was awarded the 2023 Build Her Up award from Women in Technology (WIT), highlighting his commitment to promoting diversity and inclusion within the tech industry. His efforts reflect a dedication to fostering a more equitable environment in the workplace.