Shirley Gonzales
About Shirley Gonzales
Shirley Gonzales serves as the VP Retail Market Manager III at Synovus, where she excels in managing retail banking operations and enhancing service delivery. With a background in consumer and commercial lending, she has a strong track record in client acquisition and strategic planning.
Current Role at Synovus
Shirley Gonzales serves as the VP Retail Market Manager III at Synovus, a position she has held since 2022. In this role, she demonstrates operational excellence by managing retail banking operations. Her focus is on ensuring efficient and effective service delivery, which is crucial for maintaining high customer satisfaction and operational standards within the bank.
Previous Experience at iTHINK Financial
Prior to her current role, Gonzales worked at iTHINK Financial as a Branch Manager from 2019 to 2022. During her three years in Boca Raton, Florida, she oversaw branch operations and contributed to the overall performance of the financial institution. Her experience in this role helped her develop skills in managing retail banking services and enhancing customer experiences.
Background in Retail Banking at TD
Before her tenure at iTHINK Financial, Gonzales was employed at TD as an Assistant Store Manager from 2011 to 2019. Over the course of eight years in Lake Worth, Florida, she gained valuable experience in retail banking operations, customer service, and team management. This role laid the foundation for her future leadership positions in the banking industry.
Education and Expertise
Gonzales holds a Bachelor of Business Administration (BBA) with a focus on International Business and Finance from Florida International University. Her educational background complements her expertise in consumer and commercial lending, enabling her to manage diverse banking portfolios effectively. Additionally, she possesses strong credit analysis skills, which are essential for risk management and informed decision-making in lending operations.
Skills in Business Development
In her roles, Gonzales has utilized strategic planning skills to drive business development initiatives within the banking sector. She has a proven track record in client acquisition, leveraging her excellent prospecting and presentation skills to expand the customer base. Her ability to identify and capitalize on growth opportunities is a key aspect of her professional profile.