Shyam Ramachandran
About Shyam Ramachandran
Shyam Ramachandran is the Director of ITSM & Automation at Synovus, with a strong background in IT support and operations management. He holds an EMBA in Finance and Management and has extensive experience in vendor management, risk assessment, and automation within IT services.
Current Role at Synovus
Shyam Ramachandran serves as the Director of ITSM & Automation at Synovus, a position he has held since 2021. In this role, he focuses on enhancing IT services through the use of ServiceNow and associated tools, ensuring alignment with ITIL standards. His strategic approach to risk-taking and expertise in automation contribute to improved customer experiences within the organization.
Previous Experience at ServiceMaster
Before joining Synovus, Shyam worked at ServiceMaster, a Fortune 500 company, as the Director of IT Support Services from 2007 to 2012. His responsibilities included overseeing IT support operations and managing vendor relationships, ensuring that ethical and fiduciary responsibilities were maintained throughout business activities.
Educational Background
Shyam Ramachandran has a diverse educational background. He studied Electrical and Electronics Engineering at Anna University, earning a Master of Engineering degree from 1987 to 1989. He furthered his education at Mississippi State University, where he obtained a Master of Science in Finance and Management from 1989 to 1992. He completed an Executive MBA at Delta State University from 1998 to 2000.
Expertise in IT Services and Automation
Shyam possesses strong skills in automation, which he applies extensively across IT services to enhance customer experience. His deep understanding of people psychology aids in effective collaboration and assistance within teams. He has a proven track record in high-profile contract negotiations, showcasing his negotiation abilities in various roles.
Involvement with Non-Profit Organizations
Shyam Ramachandran has been actively involved in non-profit organizations. He has served as a Member of the Board of Directors for the National Kidney Foundation of West Tennessee since 2015. Additionally, he has been a Volunteer Mentor at SCORE Memphis since 2014, contributing to the development of aspiring entrepreneurs and small business owners.