Tiffany Williams
About Tiffany Williams
Tiffany Williams is a Customer Insights Analyst with extensive experience in data analysis and operations research. She has worked at Synovus since 2017 and previously held positions at SAIC and Auburn University, focusing on customer-centric decision making and enhancing customer satisfaction through data-driven insights.
Work at Synovus
Tiffany Williams currently serves as a Customer Insights Analyst at Synovus, a position she has held since 2017. In this role, she focuses on promoting fact-based decision making to foster a customer-centric culture. Prior to her current position, she worked as a Retail Business Management Analyst III at Synovus from 2015 to 2017. Her experience at Synovus highlights her commitment to enhancing customer experience through data-driven insights.
Previous Experience at SAIC
Tiffany Williams worked at SAIC in various roles from 2012 to 2015. She began as a Data Analyst in 2012, where she contributed for one year in Fort Benning, GA. Following this, she advanced to the position of Senior Operations Research Specialist, serving for two years until 2015. Her time at SAIC provided her with valuable experience in data analysis and operations research.
Education and Expertise
Tiffany Williams earned a Bachelor of Science (B.S.) degree in Applied Mathematics from Auburn University, where she studied from 2007 to 2012. Her educational background equips her with strong analytical skills, which she applies in her current role. Additionally, she has expertise in utilizing Voice of the Customer techniques and employs both qualitative and quantitative analytics to drive strategic decision-making.
Background in Education
Before attending Auburn University, Tiffany Williams completed her secondary education at Lafayette High School, where she achieved an Advanced Diploma from 2004 to 2007. This foundational education set the stage for her subsequent academic and professional pursuits in the field of mathematics and data analysis.
Technical Skills
Tiffany Williams is proficient in SQL and Microsoft Excel, which are essential tools for efficient data analysis and reporting. Her technical skills support her role in analyzing customer insights and contribute to her ability to drive strategic decisions based on data.