Karlo Skarica
About Karlo Skarica
Karlo Skarica is a Customer Success Manager at SysKit, specializing in enhancing operational efficiency and developing strong customer relationships. He has a diverse background in customer success and project management, with previous roles at Middlebury College and Lemax.
Current Role at SysKit
Karlo Skarica serves as a Customer Success Manager at SysKit, a position he has held since 2022. In this role, he focuses on enhancing customer experiences and ensuring that clients maximize the value of their products. He leads partners in structured M365 governance and secure collaboration, emphasizing the importance of operational efficiency and team dynamics. His responsibilities include developing strong relationships with customers to support their growth and success.
Previous Experience at Lemax
Karlo Skarica worked at Lemax from 2018 to 2022, where he held multiple roles. Initially, he served as a Customer Training Specialist for two years, followed by a position as Manager of Customer Success for ten months. Additionally, he worked as a Project Specialist for two years. His time at Lemax allowed him to gain extensive experience in customer success, project management, and sales, contributing to his expertise in the B2B SaaS sector.
Educational Background
Karlo Skarica has a diverse educational background. He studied International Politics and Economics at Middlebury College, earning a Bachelor's degree from 2013 to 2017. He also pursued International Relations and Affairs at Universidad ORT Uruguay, achieving a Bachelor's degree in 2015. Earlier, he completed the International Baccalaureate program at UWC-USA from 2011 to 2013. Additionally, he studied Political Economy at Charles University, participating in the American Institute on Political and Economic Systems in 2014.
Professional Skills and Specializations
Karlo Skarica specializes in enhancing operational efficiency and team dynamics within organizations. He is a B2B SaaS customer journey enthusiast, focusing on developing lasting relationships with customers to facilitate scalable growth. His collaborative approach with cross-functional, product-driven teams aims to achieve sustainable success for the companies he supports. His international experience in customer success and project management further strengthens his skill set.
Research and Outreach Experience
Before his roles in customer success, Karlo Skarica worked at Middlebury College as a Research Assistant from 2015 to 2017 and as a Program and Outreach Fellow from 2017 to 2018. These positions provided him with valuable experience in research methodologies and outreach strategies, contributing to his overall professional development and understanding of effective communication and relationship-building.