Gaurav Jindal
About Gaurav Jindal
Gaurav Jindal is a Technical Architect with over 12 years of experience in ITSM, ITOM, and process implementation, currently working at T-Systems ICT India Pvt. Ltd.
Work at T-Systems ICT India Pvt. Ltd.
Gaurav Jindal currently serves as a Technical Architect at T-Systems ICT India Pvt. Ltd. His tenure began in 2020. In this role, he focuses on aligning business operations with IT service management practices. He is involved in creating customer success plans that encompass shared metrics, user engagement, and adoption strategies.
Education and Expertise
Gaurav Jindal holds a Master of Computer Applications (MCA) from Pune University, where he studied from 2007 to 2010. He also earned a Bachelor's of Science in Physics from Ranchi University, completing his studies from 2004 to 2007. His educational background supports his extensive expertise in IT service management (ITSM), IT operations management (ITOM), and process implementation.
Background in IT Service Management
With over 12 years of experience in the IT sector, Gaurav Jindal has held various roles that emphasize IT service management and process implementation. He has worked with notable companies such as Wirecard, BMC Software, and Harman Connected Services. His experience includes managing IT services, developing processes, and supporting operations.
Achievements in Process Implementation
Gaurav has successfully implemented the Common Service Data Model (CSDM), service portals, and service catalogs to improve business request fulfillment and incident management. He has hands-on experience in implementing infrastructure discovery and configuration management databases (CMDB), integrating third-party data sources to enhance change, incident, and asset processes.
Technical Skills and Responsibilities
Gaurav Jindal possesses strong technical skills in designing process diagrams, activity diagrams, and application architecture. He conducts technical workshops with various stakeholders and is responsible for creating management information, including KPIs and dashboards for audit and compliance. His role also involves responding to Requests For Proposals (RFP) for new business opportunities.