Manisha Sinha
About Manisha Sinha
Manisha Sinha is a Scrum Master at T-Systems ICT India Pvt. Ltd. with extensive experience in service management, communication, and business strategy.
Work at T-Systems ICT India Pvt. Ltd.
Currently, Manisha Sinha serves as a Scrum Master at T-Systems ICT India Pvt. Ltd., where she has been employed since 2022. In this role, she focuses on building relationships with upper-level decision-makers and managing critical problem areas. Manisha oversees a team of 40 members, emphasizing the importance of knowledge article usage and the reduction of knowledge candidate rejection. Her expertise in various Service Management modules supports her efforts in enhancing team performance and project outcomes.
Education and Expertise
Manisha Sinha has a solid educational background in computer science. She completed her diploma at Y.B. Patil Polytechnic from 2005 to 2009 and later earned a B.Tech degree from JIET Group of Institutions Jodhpur between 2009 and 2012. Her academic qualifications are complemented by her specialization in Service Management modules, including Critical Incident Management, Problem Management, Change Management, Vendor Management, and Knowledge Management. Additionally, she possesses a strong foundation in networking essentials such as TCP/IP, DHCP, and DNS.
Background in Project Coordination and Scrum Master Roles
Prior to her current role, Manisha Sinha worked at Wipro Technologies as a Project Coordinator and Scrum Master from 2016 to 2022. In this position, she gained valuable experience in managing projects and leading teams. Additionally, she held the role of Senior Associate Operations at WNS Global Services from 2014 to 2016 and served as Head of Division at geeksXtreme from 2013 to 2014. Her diverse background in various organizations has equipped her with the skills necessary for effective team management and project execution.
Technical Skills and Competencies
Manisha Sinha demonstrates strong technical skills and competencies in several areas. She has expertise in ServiceNow and Microsoft Office 365, which are essential tools in her current role. Furthermore, she possesses a good understanding of Information Security concepts and technologies relevant to desktop environments. Her communication skills, business strategy knowledge, research capabilities, competitive analysis, and content curation and creation abilities contribute to her effectiveness in her professional endeavors.
Early Education and Career Start
Manisha Sinha's early education includes completing her SSC at St. Joseph's High School from 1992 to 2005. She began her professional career as a Technical Support Analyst at Adecco for a brief period in 2012. This foundational experience laid the groundwork for her subsequent roles in the technology and service management sectors.