Sandeep Agarwal
About Sandeep Agarwal
Sandeep Agarwal is a Team Lead at T-Systems ICT India Pvt. Ltd. with extensive experience in problem management and service assurance roles across various organizations.
Current Role at T-Systems ICT India Pvt. Ltd.
Sandeep Agarwal currently serves as a Team Lead at T-Systems ICT India Pvt. Ltd. He has been in this role since 2019, contributing to the company's operations in the Bengaluru Area, India. His responsibilities include overseeing team performance and ensuring service delivery aligns with organizational standards.
Previous Experience at Sutherland Global Services
Sandeep Agarwal worked at Sutherland Global Services in various capacities from 2006 to 2011. His roles included Team Manager, Team Leader, and Subject Matter Expert. During this period, he developed skills in team management and operational efficiency, contributing to the company's service delivery.
Experience at Standard Chartered Global Business Services
At Standard Chartered Global Business Services, Sandeep Agarwal held two significant positions. He served as Senior Problem Manager from 2014 to 2016 and as Lead - Problem Management from 2016 to 2019, both based in Chennai, Tamil Nadu, India. His focus was on problem management processes and enhancing service reliability.
Background in Computer Science Education
Sandeep Agarwal studied at the University of Madras, where he earned a Bachelor of Computer Administration degree in Computer Science from 2001 to 2004. This educational background provided him with foundational knowledge in computer systems and administration, which supports his career in IT service management.
Experience at Scope International
Sandeep Agarwal worked at Scope International as a Problem Manager from 2013 to 2014 and as a Major Incident Manager from 2011 to 2013. His roles involved managing incidents and problems to minimize service disruptions and enhance operational efficiency.