Tapas Kumar Dutta ,(Scrum, Itil, Prince2, Six Sigma)
About Tapas Kumar Dutta ,(Scrum, Itil, Prince2, Six Sigma)
Tapas Kumar Dutta is a Technical Account Manager at T-Systems ICT India Pvt. Ltd. with extensive experience in IT service management and project leadership.
Current Role at T-Systems ICT India Pvt. Ltd.
Currently, Tapas Kumar Dutta serves as a Technical Account Manager at T-Systems ICT India Pvt. Ltd. He has been in this role since 2019. His responsibilities include managing technical accounts and ensuring customer satisfaction through effective communication and support. He utilizes his extensive background in IT service management to enhance service delivery and client engagement.
Previous Experience at ZTE Corporation
Tapas Kumar Dutta worked at ZTE Corporation as a Cluster Leader from 2007 to 2011 in the Kolkata area. During his four years there, he gained valuable experience in managing technical operations and leading teams to achieve project goals. His role involved coordinating with various stakeholders to ensure the successful implementation of telecommunications projects.
Education and Qualifications
Tapas Kumar Dutta holds a Bachelor of Technology degree in Electronics & Communication from West Bengal University of Technology, which he completed from 2003 to 2007. Prior to this, he achieved a +2 in Science from West Bengal State University from 2000 to 2002. He also completed his General Studies from the same university between 1998 and 2000.
Expertise in IT Service Management
Tapas Kumar Dutta possesses significant expertise in IT service management, particularly in designing ITIL workflows and process flows. He has developed service design documents by collaborating with multiple subject matter experts, which serve as catalogs for customers. His experience includes managing large-sized operations and development teams, showcasing his ability to lead multiple IT services and projects simultaneously.
Career Progression and Roles
Throughout his career, Tapas Kumar Dutta has held various roles in prominent companies. He served as a Senior Technical Account Manager at Huawei Technologies India for five months in 2018 and as a Senior Infrastructure Project Manager at Colt Technology Services for six months in 2019. Additionally, he worked at Ericsson Global India Private Ltd as a Project Lead from 2011 to 2018, where he managed projects and led teams in Noida, Uttar Pradesh.